Managing the administration of planned or reactive maintenance works is a complex process once you are running a certain volume of jobs. To capture job details, manage the scheduling of engineers, report on SLA’s (service level agreements) and ensure customers can see the status of their job at any point in time, many contractors use dedicated maintenance management software.
Here are some of the main reasons businesses use maintenance management software to manage their reactive, planned and preventative maintenance services.
Quickly determine which job is next in line, with automatic job numbering you can view how many jobs you have, and in which order they need servicing to provide a quick and efficient response.
Automatically differentiate between incoming jobs based on priority level, allowing you to allocate relevant staff to the relevant job so you never miss an SLA.
Quickly assign jobs to your most appropriate engineer based on a specific skill set, allowing you to reduce the number of times you may need to revisit a job.
Get an insight into previous client service history so you can proactively take the best approach when dealing with each individual job.
Monitor the status of each job in the queue against SLA. Proactively plan future jobs, and spot potential engineer training requirements.
Accurately report on jobs to determine which jobs are overrunning and affecting your SLA, to prevent unhappy customer satisfaction and penalties.
Monitor and track material and labour transactions to accurately invoice and cost for all materials and engineer time spent on site. Pre-purchase the right materials for each job to ensure jobs are not waiting for parts to arrive, ultimately impacting your SLA.
Automatically bill for client invoicing once a job is complete, with supporting evidence and audit trail, in line with agreed service level agreements to limit payment disputes.
Whatever the size or requirements of your business we have a right software package for you.
Learn more about how our service management software can help you run your business more efficiently.
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